Data privacy policy and user rights overview

What We Collect

We collect only the personal data needed to provide core features: name, email, and occasionally phone number for support. No financial account numbers or sensitive documents are stored on our servers.

Name for identification and support
Email address for system notifications
Phone number if provided for support
Basic usage data for diagnostics
Cookies for secure session management

Basic usage data may be collected automatically, like page visits or system errors. This helps us maintain security, improve features, and troubleshoot technical issues.

How We Use Data

Personal data is used to provide access to system features, respond to support requests, and send essential notifications. Usage data guides technical improvements and helps prevent misuse.

We may use aggregated, anonymized data for system analytics. This does not include identifiable personal information and is never sold to third parties.

Your Rights

You have the right to access, correct, delete, or move your personal data. We explain these options clearly and respond to requests quickly, in line with Malaysian privacy laws.

Right of Access

You can ask for access to the personal data we hold about you at any time. Requests are answered promptly.

Right to Rectification

If your personal data is incorrect or outdated, you can ask us to correct it promptly.

Right to Erasure

You may request deletion of your personal data from our system. Some data may be retained as required by law.

Right to Data Portability

You can request a copy of your personal data in a structured, common format for your own use.

How We Share Data

We do not sell or rent personal data. Data is shared only with trusted service providers as needed to deliver essential system functions, such as secure email delivery.

Any sharing is strictly limited to operational needs, and all vendors are contractually required to protect your data under Malaysian law and privacy standards.

How We Protect Data

We use secure servers, access controls, and regular audits to protect your data from unauthorized access or loss. Data is encrypted in transit and stored according to industry standards.

All vendors and staff are trained in data protection. We review security practices regularly to address new risks or legal changes.

Contact for Privacy Concerns

For privacy questions or requests, use the contact details below. We aim to respond within three business days.
Address: Infinity8 Reserve JBCC, Level 18 & 19, Menara JLand Johor Bahru City Centre, Jalan Tun Abdul Razak, Johor Bahru 80000 Malaysia
Phone: +6018-685 6722
Email: content@elunavaristov.sbs